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Registria offers an Ownership Experience Management platform that enhances post-purchase customer engagement for durable goods brands by leveraging AI-powered support, driving upsells, capturing insights, and integrating digital channels, with an upcoming January 22, 2026 webinar presenting new features, peer survey results, and strategies to transform static post-purchase interactions into dynamic loyalty-building opportunities.
Registria's solutions support every aspect of product ownership, helping brands engage with their customers during the moments that matter most.
Upcoming Webinar: Leveling-up Post-Purchase Experiences
Join us online on January 22, 2026, for a webinar focused on taking post-purchase experiences from average to exceptional.
Space is limited. Reserve your spot.
See what’s new with Registria and learn what your peers are doing to get ahead from an anonymous survey geared towards post-purchase for durable goods brands.
Can't make it? Register anyway and you'll receive the recording.
Even after checkout, your brand still holds untapped potential. Your customers still have questions. Your data still has more to tell. The best moments to build loyalty are still ahead.
That’s why Registria has expanded the Ownership Experience far beyond product registration to help brands:
- Know their real customers
- Offer smarter support
- Drive upsells after the sale
- Capture more customer insights
Registria has transformed the post-purchase experience from static to dynamic for everyone.
Learn More About Post-Purchase Experiences Customers Actually Want
What you'll get from this session:
- See how AI-powered Concierge can cut support volume and personalize the experience
- Discover new ways to drive revenue after the sale
- Learn how to spot common customer experience gaps and what top brands are doing to close them
- Understand how to link your digital channels with no heavy development work for an easy, integrated experience
- Get a first look at new features coming this year
You'll also get:
- Live survey insights from your peers
- See what they're prioritizing next and what they regret ignoring
Take the OX Survey (it's anonymous!) to share your biggest post-purchase experience blockers. Real answers from brands will be unpacked in the upcoming webinar.
Explore the Ownership Experience Management Platform
Jump into curated, interactive solutions tours that match your post-purchase goals with the tools built to achieve them.
Explore topics like:
- Product Registration
- Ratings and Reviews
- Embedded Commerce
- Concierge
- Revenue Generation
- Customer Insights
Leading Brands Keep Engaging After the Sale
Leading brands leverage Registria's solutions post-purchase to support and grow customer relationships at every stage of ownership.
Registria Clients Typically See:
- Increased identification of real customers
- Higher merchandise sales after purchase
- Decreased call center volume
- Increased repeat engagement
- Improved brand trust
Stay Updated
Catch the latest in post-purchase with fresh updates, expert takes, and real-world results. Join the Registria community by signing up for the newsletter to receive insights, industry news, and updates.
AI Guide
SiteGuide is available to help answer questions, gather demos, videos, and articles, and assist with product registration or scheduling a demo with an OX expert.
Related
As AI gets smarter, where does that leave your app?
As AI-powered assistants increasingly handle tasks like troubleshooting, reordering, and maintenance across devices without user effort, traditional brand apps—once valued as digital twins offering convenience and engagement—are becoming obsolete, prompting companies to futureproof their apps as consumer behavior shifts toward AI-driven interactions, with over half of consumers already using generative AI and billions in spending expected to flow through AI-powered systems by 2028.
Breaking Down Silos: A Difficult Challenge for Customer-Focused Brands
The article emphasizes that durable goods brands must break down internal silos and unify their systems to provide seamless, personalized, and efficient customer experiences—highlighting that 52% of customers will switch brands after one bad experience and that quick problem resolution increases customer loyalty by 2.4 times—using examples like a frustrating HVAC registration and warranty process to illustrate the urgent need for integrated, customer-focused solutions like those offered by Registria.
Registria Expands Decision Intelligence Capabilities
Registria has enhanced its OXM Platform with advanced Decision Intelligence capabilities that enable brands to deliver highly personalized, data-driven post-purchase experiences—such as tailored onboarding and concierge services—by intelligently leveraging first-party owner data to improve customer satisfaction, streamline operations, and optimize engagement throughout the entire product ownership lifecycle.
Registria First-Party Data Walkthrough
The Registria First-Party Data Walkthrough details a nine-step simulated customer journey for durable goods manufacturers, illustrating how to transform product registration via Smart QR Codes and a mobile-friendly, pre-populated form into an engaging, data-rich experience that leverages the Concierge personalized portal to collect customer insights, provide tailored resources, and drive post-purchase engagement and revenue opportunities.
News & Events
Registria recently announced the appointment of Dan Beltramo as CEO to drive innovation and growth, hosted a webinar on enhancing post-purchase experiences, featured CEO Collin Cohen in multiple media outlets discussing customer relationships and Prime Day strategies, expanded its OXM platform with advanced decision intelligence for personalized post-purchase interactions, launched the Concierge service, and celebrated its 10-year anniversary.
Registria Post-Purchase Experience Platform
Registria's Post-Purchase Experience Platform transforms static product ownership into a dynamic, AI-driven engagement system that identifies every product owner, delivers personalized support and timely offers through a branded hub, captures valuable first-party data, and fosters lasting customer loyalty and increased lifetime value.