Under Construction - Big Things Are Happening
Registria is developing a new website to showcase Concierge, a smart digital product ownership guide that enhances post-purchase engagement by delivering personalized, on-demand support and customer journeys for durable goods brands, resulting in increased customer loyalty, lifetime value, positive brand sentiment, higher owner identification and communication opt-in rates, improved survey completions and reviews, and reduced customer churn.
We're building a new website, but that page isn't quite done yet!
We just launched Concierge – a smart digital product ownership guide that fosters two-way engagement between brands and their customers. Concierge provides owners with an exceptional post-purchase experience while you achieve your goals. With new customer journeys and smart product ownership solutions, providing a highly personalized, relevant ownership experience has never been easier.
Registria is leading the way to modernizing the ownership experience.
We are leveraging current best practice knowledge and new solutions to create a shiny new offering for brands across the durable goods space. These new tools and customer journeys help brands reduce friction by delivering relevant, personalized service and support resolutions to product owners, on demand, at scale. What Registria is building entices consumers to engage more frequently with the brands they love on their own terms, through the channels they prefer, ultimately leading to increased customer loyalty, customer lifetime value, and enhanced sentiment for the brand itself.
What Outcomes You’ll Experience
Exceptional ownership experiences have led to an increase in owner identification rates, communication opt-in rates, survey completion rates, average sales price, and meaningful gains in 4–5-star reviews. Not to mention the reduction in ACHT and customer churn.
Related
Breaking Down Silos: A Difficult Challenge for Customer-Focused Brands
The article emphasizes that durable goods brands must break down internal silos and unify their systems to provide seamless, personalized, and efficient customer experiences—highlighting that 52% of customers will switch brands after one bad experience and that quick problem resolution increases customer loyalty by 2.4 times—using examples like a frustrating HVAC registration and warranty process to illustrate the urgent need for integrated, customer-focused solutions like those offered by Registria.
Concierge 2.0 Is Here: A New Era of Ownership Experience for Brands and Their Customers
Registria's launch of Concierge 2.0 revolutionizes the post-purchase ownership experience by centralizing the entire customer journey into one hub, enabling brands to engage customers continuously with resources, care, and commerce tools, thereby fostering lasting relationships beyond initial product registration.
Registria Expands Decision Intelligence Capabilities
Registria has enhanced its OXM Platform with advanced Decision Intelligence capabilities that enable brands to deliver highly personalized, data-driven post-purchase experiences—such as tailored onboarding and concierge services—by intelligently leveraging first-party owner data to improve customer satisfaction, streamline operations, and optimize engagement throughout the entire product ownership lifecycle.
Building a CX Tech Stack for Durable Goods Brands
The article outlines how durable goods brands can build a customer experience (CX) tech stack focused on optimizing the post-purchase Ownership Experience by integrating point solutions like product registration platforms for personalized engagement and branded or generic extended service plan providers to increase loyalty, revenue, and proactive support.
Why Centralizing Ownership Resources Is Essential for Consumer Brands
Centralizing ownership resources into a single, personalized customer hub reduces friction by providing easy access to relevant product information and support, enhances self-service experiences expected by 79% of consumers, and fosters long-term brand loyalty by maintaining engagement throughout the entire product lifecycle.
Registria Announces Concierge: Smart Digital Guide for Product Ownership
Registria has launched Concierge, a smart digital guide powered by its Ownership Experience Management platform and intelligent Rules Engine, designed to help brands deliver hyper-personalized, timely, and relevant product ownership experiences that enhance customer satisfaction, loyalty, and lifetime value while reducing operational costs by connecting physical products to branded digital interactions throughout the entire ownership journey.