Self-Service Customer Support Solutions
The Self-Service Customer Support Solutions enhance the Concierge experience by integrating features like care plan sales, claims submission and tracking, personalized maintenance reminders, and an AI assistant to simplify post-purchase support, increase revenue through easy plan renewals, and foster customer loyalty with branded protection plans and timely service communications.
Amplify the Value of Concierge with Additional Features
Enhance customer support, generate more revenue, and boost brand sentiment through the Concierge experience.
Go Above and Beyond Consumer Expectations
Anticipating customer needs inspires rave reviews, brand loyalty, and repeat purchasing. Integrate care plan sales, claims submission, and maintenance reminders into Concierge to create a holistic post-purchase experience.
Generate More Revenue
Make it easy for customers to select, purchase, or renew an extended service plan within Concierge. Easy access to options leads to higher sales.
Simplify Claims Processes
Remove the guesswork from claims submissions. Customers can easily submit and track claims progress within their Concierge portal.
Display Maintenance Reminders
Provide customers with important maintenance or service offers at the right moment, personalized by real customer and ownership data.
What’s Included?
Each aspect of the Care Experience expands Concierge to meet dynamic customer needs for quality, personalization, and confidence in caring for their product.
- Claims Management
- Customers can easily start a claim, track it, and receive a notification of completion all through Concierge.
- Plan Sales
- Offer plan sales when the manufacturer’s warranty is about to run out, leveraging the Warranty and Entitlement journey.
- Maintenance Offers
- Communicate directly with customers to send maintenance reminders at regular service intervals, ensuring products operate at their best.
- AI-Assistant
- The Concierge AI-Assistant extends Care capabilities, making it easy for customers to find and purchase the right plan through Concierge.
Extend Your Care Experience
Offer branded protection plans and drive repeat revenue. Customers want coverage they can trust from the brand they purchased from. Registria helps launch branded protection plans that boost revenue, extend product value, and deepen loyalty. These are not third-party warranties, but a seamless, brand-first experience.
Your Brand, Front and Center
White-labeled programs ensure your brand remains prominent. 80% of customers with branded coverage feel better supported long-term.
Unlock Repeat Revenue
Protection plan sales create a new revenue stream. Customers who purchase a service plan are 1.6x more likely to make a second purchase.
End-to-End Plan Management
Registria handles program design, underwriting, marketing, sales channel optimization, and brand payouts. Your brand benefits from increased revenue without the operational burden.
Modernize Customer Support
The days of customers searching inboxes, flipping through manuals, or calling support centers are over. Concierge serves as a post-purchase hub, driving more data, deeper loyalty, and stronger post-purchase experiences for over 140 durable goods brands.
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