Register Your Product | Sony
Sony offers two post-warranty servicing options for eligible digital imaging products—Clean & Check, which includes an 18-point inspection, cleaning, firmware updates, and a 5-day turnaround with a 1-year Sony Protect Plan, and Repair services that begin with a diagnostic fee (applied to repair costs if approved), both performed by Sony-certified technicians using certified parts, with a simple mail-in process and email notifications upon completion.
Your Equipment Servicing Options
We have created two new offers for all of your eligible Sony Digital Imaging products that are no longer covered by warranty. Your gear works hard, so regular maintenance is essential to keep it all working at optimal levels. And sometimes, your gear needs to be repaired. Let Sony's certified experts handle your maintenance and repair needs for you.
Clean & Check
Our pros go through an 18 point inspection and clean any spots and debris that are getting in the way of clear pictures. Pricing varies based on model. Click Schedule Now to see prices of services for your eligible products.
Clean & Check Service Includes:
- 5 day turn-around time*
- 1 year Sony Protect Plan applied once service is completed**
- Sony-certified technicians
- Sony-certified product-specific service
- Complete body and lens cleaning
- Verify & update firmware
- Check external features as applicable
Repair
Gear not working? Let our certified technicians diagnose the issue for you. If you decide to continue with the repair, your diagnostic fee will apply to the cost of your repair. Price varies based on model. Diagnostic fee starting at $59.99.
Repair Service Includes:
- 5 day turn-around time*
- 1 year Sony Protect Plan applied once service is completed**
- Sony-certified technicians
- Sony-certified parts & service
- Complete body and lens cleaning
- Diagnostic fee applied toward total repair
How It Works
Let us take care of your camera in three easy steps.
Step 1 - Select Services
Select a service and place your order. Then simply mail it in via the insured UPS mailing label that will be provided.
Step 2 - Service
Our certified techs clean and check your camera. For repairs, we'll perform a diagnosis and send you a quote to approve before you pay.
Step 3 - Return
We will notify you via email once the service is completed. We will ship your camera to you and you can get back to doing what you love.
Your Registered Sony Digital Imaging Products
Below is a list of your registered Sony Digital Imaging products that are out of warranty.
These products are eligible for Clean & Check and Repair services.
Don't see your product? Register additional Sony Digital Imaging products.
Eligible Products
- Eligible Products
- Purchase Date
- Price Paid
- Model
Related
Product Registration
The product registration form requires customers to provide personal details, product specifics including model, version, serial number, purchase information, and optionally opt-in for notifications, all to register within 28 days of purchase to extend the manufacturer's warranty, with full warranty details accessible via customer service or online.
Signup and Register
The "Signup and Register" form requires users to provide detailed product information (model, version, serial number), personal contact details, purchase specifics, and warranty data—including optional extended service plans and communication preferences—to complete product registration for faster warranty service.
Product Registration
The product registration form requires customers to submit their personal and product details, including model and serial numbers, purchase information, and proof of purchase within 28 days to extend the manufacturer's warranty, with options to receive important notifications and access full warranty details via local support or online.
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The Self-Service Customer Support Solutions enhance the Concierge experience by integrating features like care plan sales, claims submission and tracking, personalized maintenance reminders, and an AI assistant to simplify post-purchase support, increase revenue through easy plan renewals, and foster customer loyalty with branded protection plans and timely service communications.
Product Registration
The product registration form requires customers to register within 28 days of purchase by providing personal details, product information including model, version, serial number, purchase details, and proof of purchase, with an option to receive important notifications, and notes that full warranty extension details are available from local service centers or online.
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