D2C Commerce Solution
The D2C Commerce Solution, Concierge, leverages real customer ownership data and AI to deliver personalized, timely offers—including accessories, subscriptions, upgrades, and affiliate products—at key engagement moments, thereby increasing revenue per customer, boosting affiliate program performance, uncovering new sales opportunities, and enhancing customer lifetime value through an integrated, intuitive commerce experience.
Drive Revenue from the Moments Most Brands Miss
Turn engagement into revenue by serving up affiliate offers, product-specific accessories, upsells, and subscriptions.
Display the Right Offers to the Right Customers at the Right Time
Customers are more likely to make a purchase when presented with relevant, personalized, and timely offers. By using real customer ownership data, you can take the guesswork out of increasing revenue per customer.
Uncover New Sales Opportunities
Sell more accessories, subscriptions, and branded protection plans—all in one place.
Increase Customer Lifetime Value
Concierge is purpose-built to increase CLTV using ownership insights and engagement with highly targeted offers that convert.
Boost Affiliate Program Performance
Put your affiliate programs front and center for your customers with Concierge.
Registria Research Shows:
Brands with intuitive onboarding flows see a 75% increase in merchandise sales.
What’s Included?
Every element of the Commerce Experience expands Concierge into a high-performing revenue channel:
- Accessory Sales
- Leverage ownership signals to offer relevant accessories at moments customers are most likely to buy.
- Cross-sell / Up-Sell
- Send offers that complement and enhance the experience for the products your customers already own.
- Affiliate Offers
- Showcase offers from trusted partners and affiliates for products your customers love.
- Product Upgrades
- Be proactive by leveraging ownership signals and reach out when it’s time for an upgrade.
- AI-Assistant
- The Concierge AI-Assistant makes finding offers, key accessories, or add-on products a breeze.
Contextual Offers
Leverage key engagement moments and share personalized offers for accessories, subscriptions, and more. Watch sales and brand loyalty increase when you present offers that complement the products your customers actually own.
Embedded Commerce
Open up a new sales channel through Concierge and provide co-branded offers to your current affiliate programs. Customers can add to cart and check out all through Concierge.
Available in 65+ Locales
Registria’s Ownership Experience Management Platform is globally compliant and built to scale to 65+ locales, helping your brand expand into global markets with ease. Customers around the world get the same Concierge experience with high levels of data security.
Generate Revenue and Boost Brand Loyalty with the Commerce Experience
See how Concierge—the industry’s favorite post-purchase hub—drives more revenue, deeper loyalty, and stronger post-purchase experiences for over 140 durable goods brands.
Related
Registria Announces Concierge: Smart Digital Guide for Product Ownership
Registria has launched Concierge, a smart digital guide powered by its Ownership Experience Management platform and intelligent Rules Engine, designed to help brands deliver hyper-personalized, timely, and relevant product ownership experiences that enhance customer satisfaction, loyalty, and lifetime value while reducing operational costs by connecting physical products to branded digital interactions throughout the entire ownership journey.
Concierge 2.0 Is Here: A New Era of Ownership Experience for Brands and Their Customers
Registria's launch of Concierge 2.0 revolutionizes the post-purchase ownership experience by centralizing the entire customer journey into one hub, enabling brands to engage customers continuously with resources, care, and commerce tools, thereby fostering lasting relationships beyond initial product registration.
Why Centralizing Ownership Resources Is Essential for Consumer Brands
Centralizing ownership resources into a single, personalized customer hub reduces friction by providing easy access to relevant product information and support, enhances self-service experiences expected by 79% of consumers, and fosters long-term brand loyalty by maintaining engagement throughout the entire product lifecycle.
The Risk of Doing Nothing: A Word from the CBO
The article emphasizes that during uncertain times, companies that avoid knee-jerk budget cuts or reckless spending and instead strategically invest in future-focused innovations—especially in enhancing post-purchase customer experiences and leveraging AI and first-party data—are the ones that thrive and grow significantly more than their peers.
Registria Enhances Concierge with Launch of My Products
Registria has launched My Products, a web-based gateway integrated into its Concierge experience that allows consumers to view and manage all their registered products from a specific brand in one place, enabling personalized ownership journeys, enhancing customer loyalty, and reducing operational costs for brands.
Best Product Registration Software
ConciergeSM is a comprehensive product registration software that enhances post-purchase experiences by centralizing verified first-party data collection, dynamic product resources, AI assistance, warranty management, ratings and reviews, and surveys into a branded hub that drives customer engagement, loyalty, and revenue growth.