Customer engagement done right
ConciergeSM is a white-labeled, configurable post-purchase hub for consumer goods brands that unifies product registration, personalized resources, AI-assisted support, and review solicitation into a seamless, branded experience accessed via QR code, driving immediate customer engagement, higher satisfaction, reduced returns, and increased revenue throughout the product lifecycle.
The Post-Purchase Hub Built for Consumer Goods Brands
Take control over what happens after the sale. Unify the product ownership experience with ConciergeSM and turn customer engagement into growth.
Pair Personalization with Convenience for Every Individual Customer
Streamline product registration, resources, support, and selling. Customers launch their Concierge from a QR code to unlock powerful, branded experiences from day one—just for them.
White-labeled and Configurable
Concierge is designed to highlight your brand, not ours. Turn on the features you need, when you need them, with options to expand as your brand grows.
Personalized Experiences at Scale
Engage with your customers 1:1 with experiences tailored to the products they own. Concierge automatically adapts for early, mid, and late product lifecycle support.
Everything in One Convenient Framework
Bring every element of post-purchase experiences together. With everything in one, easily accessible hub, customers will return for a lifetime of ownership moments.
Registria Research Shows:
More than 70% of customers check out their product resources right after registering.
Welcome New Customers Instantly
Start with Registria’s seamless product registration experience and give customers videos, manuals, warranty information, and offers for their product instantly.
Over 70% of customers engage with Concierge immediately after onboarding; driving more revenue, fewer returns, and higher brand satisfaction.
Our AI Assistant Helps Customers Fast
Customers can use conversational language or choose from predefined prompts to quickly find the information they need. The AI-Assistant is white-labeled to showcase your brand, not ours.
More Stars. More Sales.
Make it easy for customers to leave verified reviews. Gently nudge them to leave a review during moments when they’re most likely to engage, like during product registration, so your brand can build credibility without ever asking twice.
Deploy Surveys Based on Engagement
Leverage high engagement signals to collect survey data from your customers all within their Concierge. Configurable surveys, loaded with relevant questions, become deep insights brands can leverage for future purchase intent, customer satisfaction, and more.
Essential Experience
Unlock a world-class post-purchase experience. The foundation of every post-purchase experience, Concierge is a web-based centralized hub where product owners get support and resources, and you get the data.
Commerce Experience
Open new sales channels and generate more revenue. Your current customers are your greatest revenue generation assets. Open up a new sales channel through Concierge with offers on product-specific accessories, extended protection plans, and affiliate offers.
Care Experience
Go above and beyond consumer expectations. Anticipating customer needs inspires rave reviews, brand loyalty, and repeat purchasing. Pull in care plan sales, claims submission, and maintenance reminders into Concierge to create a truly holistic post-purchase experience.
The Ownership Experience Management Platform and Rules Engine
Powered by data, engineered for performance.
Consumer goods products require different support during early, mid, and late-stage ownership. The OXM Platform and its Rules Engine leverage customer ownership data and real-time intelligent decision making to give your customers what they need before they need it—all at scale.
Support, engage, and grow your customer base with Concierge.
See how Concierge Essential drives more data, deeper loyalty, and stronger post-purchase experiences for brands, all without additional friction.
Related
Why Centralizing Ownership Resources Is Essential for Consumer Brands
Centralizing ownership resources into a single, personalized customer hub reduces friction by providing easy access to relevant product information and support, enhances self-service experiences expected by 79% of consumers, and fosters long-term brand loyalty by maintaining engagement throughout the entire product lifecycle.
Registria Expands Decision Intelligence Capabilities
Registria has enhanced its OXM Platform with advanced Decision Intelligence capabilities that enable brands to deliver highly personalized, data-driven post-purchase experiences—such as tailored onboarding and concierge services—by intelligently leveraging first-party owner data to improve customer satisfaction, streamline operations, and optimize engagement throughout the entire product ownership lifecycle.
Registria Announces Concierge: Smart Digital Guide for Product Ownership
Registria has launched Concierge, a smart digital guide powered by its Ownership Experience Management platform and intelligent Rules Engine, designed to help brands deliver hyper-personalized, timely, and relevant product ownership experiences that enhance customer satisfaction, loyalty, and lifetime value while reducing operational costs by connecting physical products to branded digital interactions throughout the entire ownership journey.
The Future of Ownership Experiences
The article discusses how brands can elevate the ownership experience by providing customers with instant access to product information and support throughout the product lifecycle, emphasizing the importance of personalized, data-driven engagement post-purchase to meet rising consumer expectations and remain competitive, highlighting challenges in data collection and application, and introducing Registria's Concierge solution as a transformative approach to modernize product registration and enhance customer experience.
Smart Ownership Experiences
The Smart Ownership Experiences (Smart OX) approach leverages an intelligent, data-driven platform to create personalized, two-way engagement and meaningful interactions throughout all stages of product ownership, resulting in richer customer experiences, higher satisfaction, increased lifetime value, and greater financial gains for brands through enhanced onboarding, immediate fulfillment, and ongoing opportunities for cross-selling and upselling.
Registria Enhances Concierge with Launch of My Products
Registria has launched My Products, a web-based gateway integrated into its Concierge experience that allows consumers to view and manage all their registered products from a specific brand in one place, enabling personalized ownership journeys, enhancing customer loyalty, and reducing operational costs for brands.