Best Product Registration Software
ConciergeSM is a comprehensive product registration software that enhances post-purchase experiences by centralizing verified first-party data collection, dynamic product resources, AI assistance, warranty management, ratings and reviews, and surveys into a branded hub that drives customer engagement, loyalty, and revenue growth.
Unlock a World-Class Post-Purchase Experience
Collect first-party data, generate revenue, and turn customers into your biggest fans with ConciergeSM, a branded resource hub that turns every sale into a lasting relationship.
Most Post-Purchase Experiences Are Disjointed
When the post-purchase experience is disconnected, customers struggle and brands lose out on opportunities to build lasting customer relationships.
Concierge Brings Everything Together
Give your customers a centralized hub with the right product resources, warranty information, and easy claims processes they can engage with on their terms whenever they want.
Registria research shows:
70% of customers engage with offers right after registering.
Everything Your Customers Want, in One Elegant Solution
Concierge gives brands everything they need to offer personalized, engaging post-purchase experiences at scale.
- Product Registration
- Collect verified first-party data by offering customers an easy product registration experience, activated via smart QR codes.
- Dynamic Product Resources
- Display product information and content like manuals, how-to videos, installation guides, safety resources, and more based on the products the customer owns.
- AI Assistant
- A helpful assistant to answer questions regarding registered products. Include prompts with personalized tips on how to use their product, reminders, or offers on product-specific accessories, upgrades, and affiliate offers.
- Warranty Information
- Display coverage, entitlements, and time left on product warranty or extended protection plans with the ability to submit a claim, buy, or renew plans.
- Ratings & Reviews
- Boost future sales by requesting ratings and reviews when customers are most likely to respond, during onboarding or within Concierge. Ratings and reviews are syndicated through preferred or recommended syndication partners.
- Surveys
- Act on engagement to learn more. Surveys embedded within Concierge can capture key insights like customer intent, interest, and product feedback.
For Your Brand
- Branded experiences that build consumer trust
- Increased brand sentiment and customer lifetime value (CTLV)
- Decreased call center volume and fewer product returns
- More verified, 4 and 5 star ratings & reviews
- Higher engagement
- Increased opt-in rates
- New revenue generation opportunities
- And more
For Your Customers
- Personalized, self-service support in one easy-to-use hub
- A web-based experience (no apps)
- Support for their products tailored to how long they’ve owned them
- Helpful nudges based on real-life ownership signals
- Easy access to warranty information
- Offers that support their product usage
- A helpful AI assistant to find relevant information
All directly from your brand
See For Yourself - Case Studies
iFIT Case Study
Industry-leading fitness brand connects with more customers and grows post-purchase revenue streams. iFIT is the world leader in innovation, design, and distribution of connected fitness equipment and software. iFIT owns established industry-leading fitness brands NordicTrack®, ProForm®, and Freemotion®.
Cuisinart Case Study
A classic American brand increases product registrations using Registria's best practices. Using Registria's platform and best practices, Cuisinart increased their identified owners by 68%, transforming data into a powerful asset.
Whirlpool Case Study
Increase owner engagement with a mobile registration experience. Whirlpool, known for innovation, partnered with Registria to boost owner engagement. PhotoregisterSM increased product registrations 50%, driving 300% revenue growth in extended warranties. Mobile registration led to personalized offers and more positive reviews, with ratings jumping from 2 to 4.5 stars.
Shinola Case Study
Luxury products deserve luxury experiences. When Shinola first partnered with Registria in 2021, their top focus was increasing product registration rates to identify more owners and create personalized email journeys for existing customers. Their unique implementation led to owner identification rates doubling and post-purchase email campaigns averaging an open rate above 75%.
Thermacell Case Study
Streamline product registration and expand engagement. Thermacell partnered with Registria to boost customer engagement. Registria's PhotoregisterSM streamlined product registration, increasing rates 7x. Opt-ins for email marketing jumped to 56%. Thermacell leveraged customer data for personalized email offers with 17% click-through rates, driving sales and loyalty.
Support, engage, and grow your customer base with Concierge.
See how Concierge drives more data, deeper loyalty, and stronger post-purchase experiences for brands, all without additional friction.
Related
Registria First-Party Data Walkthrough
The Registria First-Party Data Walkthrough details a nine-step simulated customer journey for durable goods manufacturers, illustrating how to transform product registration via Smart QR Codes and a mobile-friendly, pre-populated form into an engaging, data-rich experience that leverages the Concierge personalized portal to collect customer insights, provide tailored resources, and drive post-purchase engagement and revenue opportunities.
Registria Post-Purchase Experience Platform
Registria's Post-Purchase Experience Platform transforms static product ownership into a dynamic, AI-driven engagement system that identifies every product owner, delivers personalized support and timely offers through a branded hub, captures valuable first-party data, and fosters lasting customer loyalty and increased lifetime value.
The Risk of Doing Nothing: A Word from the CBO
The article emphasizes that during uncertain times, companies that avoid knee-jerk budget cuts or reckless spending and instead strategically invest in future-focused innovations—especially in enhancing post-purchase customer experiences and leveraging AI and first-party data—are the ones that thrive and grow significantly more than their peers.
Concierge 2.0 Is Here: A New Era of Ownership Experience for Brands and Their Customers
Registria's launch of Concierge 2.0 revolutionizes the post-purchase ownership experience by centralizing the entire customer journey into one hub, enabling brands to engage customers continuously with resources, care, and commerce tools, thereby fostering lasting relationships beyond initial product registration.
Registria Announces Concierge: Smart Digital Guide for Product Ownership
Registria has launched Concierge, a smart digital guide powered by its Ownership Experience Management platform and intelligent Rules Engine, designed to help brands deliver hyper-personalized, timely, and relevant product ownership experiences that enhance customer satisfaction, loyalty, and lifetime value while reducing operational costs by connecting physical products to branded digital interactions throughout the entire ownership journey.
Registria Expands Decision Intelligence Capabilities
Registria has enhanced its OXM Platform with advanced Decision Intelligence capabilities that enable brands to deliver highly personalized, data-driven post-purchase experiences—such as tailored onboarding and concierge services—by intelligently leveraging first-party owner data to improve customer satisfaction, streamline operations, and optimize engagement throughout the entire product ownership lifecycle.